Privacy Policy

Introduction

Sozuri Limited is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, process, and protect your information in compliance with the Kenya Data Protection Act (2019) and other applicable data protection regulations.

Scope

This Privacy Policy applies to all users of Sozuri.net and its services, including but not limited to SMS, WhatsApp, USSD, and Voice communications. By using our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details provided during registration or use of our services.
• Usage Data: Information about how you interact with our platform, including IP addresses, device information, and browsing behavior.
• Transactional Data: Details of transactions carried out through our platform, such as payment information and SMS credits.
• Communication Data: Content of messages sent or received through our services, including SMS, WhatsApp, and Voice communications.

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services, including SMS, WhatsApp, USSD, and Voice communications.
• To process transactions and send you relevant notifications.
• To improve our services and develop new features.
• To comply with legal obligations under the Kenya Data Protection Act and other applicable laws.
• To communicate with you about updates, promotions, and customer support.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing our services, such as payment processors and cloud hosting providers.
• Legal Compliance: When required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement robust security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights Under the Kenya Data Protection Act

As a data subject, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to legal obligations.
• Objection: You can object to the processing of your data for specific purposes.
• Withdrawal of Consent: You can withdraw your consent for data processing at any time.

To exercise these rights, please contact us at privacy@sozuri.net.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

International Data Transfers

If your data is transferred outside Kenya, we ensure that adequate safeguards are in place to protect your information in accordance with the Kenya Data Protection Act.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sozuri Limited

Haji Issa Complex, Kuguru Loop Road

Email: privacy@sozuri.net

Phone: +254 722 117 850