You can configure the following Callback URLs for the Sozuri Omnichannel API integration.
This will allow you to register the webhooks to receive callback information directly into your application.:-
a. Receive Message Callback URLStatus updates for all channels will be sent to a single Message Status Callback URL
b. Message Status Callback URLMessages received over all channels will be sent to a single Received Message URL
NOTE – The callback URLs are configured via the Sozuri Web Portal UI by going to Manage API > Callback URLs > Create new. Enter the callback URL in the field named "Where to receive notification for Delivery Status of Messages"
Sozuri will asynchronously send a callback to your application on the status update per message when received from the channel delivery supplier.
The callbacks may arrive out of order, but a timestamp and messageID ( current Unix timestamp) is included with each callback for your reference.
Below is a standard callback sample when the message has been read by the recipient:
Callback to your webhook. NB: This is a POST request.