Upload your docs, set the tone, point at your shortcode — Sozuri AI Agents auto-reply to inbound SMS and WhatsApp 24/7 using GPT-4o grounded in your own knowledge base. Rule-based fallback covers what the model can't.
The agent only fires when a customer texts your shortcode. No schedules, no surprise outbound. You stay in control of when it speaks.
Upload PDFs, paste text snippets, drop website links, add images. Sozuri indexes them via OpenAI Files API into a per-project vector store. Up to 10 files, 20 MB total.
Write the system prompt: tone, escalation rules, what the agent can and can't do. Add response filters — ban phrases, set max length, force language.
Sozuri receives the inbound, hits the agent with the last 10 messages of context, captures the contact, sends the reply through the same API your team uses. Rule-based fallback if the agent fails.
PDFs, text, Markdown, HTML, CSV, DOC, PPTX. Sozuri uploads to OpenAI's file-search store and the agent retrieves on every reply.
The agent sees the most recent 10 messages with each customer so multi-turn exchanges stay coherent — not parroty.
If the agent fails, errors or is disabled, keyword rules take over. Free, deterministic, zero downtime — the customer always gets an answer.
Banned-phrase list, max response length, language enforcement (English / Swahili / Sheng), self-identification removal. Configure per project.
Hard cap of 100 agent calls per project per hour. Protects your OpenAI bill and your customer experience from runaway traffic.
Every inbound sender is logged as a contact on the project — phone, network, first-seen, last-seen — with full conversation history.
The classic pairing. Customers text your shortcode, the agent replies in real time.
Rich text, button taps and list selections — the agent understands and routes.
Device-shaped messages get routed via the agent and forwarded to your operations webhook.
No. The agent is strictly inbound-triggered. It only replies when a customer texts in. There are no schedules, no event-bus triggers and no proactive outbound. If you want scheduled sends, use Bulk SMS or the Automation rules engine.
Sozuri uploads files to OpenAI's file-search store for indexing. Polling times out after 30 seconds, so very large files (over 10 MB) may fail. Limits per agent: 10 files, 20 MB total. Split large PDFs or summarise to fit.
You configure keyword rules in the dashboard: when the inbound text matches a keyword, send a templated reply or forward to a human inbox. If the AI agent is disabled or errors out, these rules take over — ensuring no customer goes unanswered.
Yes. Every reply is logged with full context: the inbound message, the agent's retrieved sources, the generated response. Dashboard view, exportable, auditable.
Your team handles the urgent 30%, the agent handles the rest — balance checks, FAQs, status updates, escalations — in your tone of voice, from your own docs.