Kenyan shoppers expect a confirmation when they order, a driver alert when it ships, and a receipt when they pay. Sozuri sends all three from one platform — with M-Pesa STK Push and a delivery webhook tying it all together.
Like most modern Kenyan retailers, Galaxion sells across web, walk-in and WhatsApp. The hard part isn't taking orders — it's confirming, collecting and keeping in touch without each channel feeling like a different company.
Every step the customer sees is one API call from Galaxion's side. Sozuri stitches the SMS, the M-Pesa and the webhook into a single thread on the customer's phone.
The moment checkout completes, Sozuri fires the confirmation SMS and an M-Pesa STK Push to the customer's phone. They enter their PIN, the till sees the cash, the till sees the OTP — no screenshots, no doubts.
Galaxion's dispatch app pings Sozuri with the assignment. The driver receives a 2-way SMS from the shortcode — they reply OK to accept. The customer gets the driver's name, phone and ETA in real time.
A "delivered" SMS, a rating link and a small Saturday-Saver promo nudge a week later. Sozuri tags the campaign so Galaxion can see which post-purchase touch is bringing repeat orders.
Confirmations, alerts, promos — branded, delivered, tracked.
M-Pesa STK Push at checkout; OTP-stamped confirmations.
Driver dispatch over a shortcode — OK / LATE / NO reply.
Pay-buttons and order menus for the WhatsApp-first cohort.
Based on what Sozuri retail customers see in their first 90 days. Your mileage will vary by category, basket size and how chatty you choose to be.
OTP-stamped confirmations and live tracking SMS reduce the most-common support question to a trickle.
Branded SMS with a shortlink converts to ratings at a rate email surveys can't touch — especially on small-basket orders.
From "place order" to confirmed M-Pesa receipt. Including the customer typing their PIN.
“We moved order alerts, dispatch and M-Pesa onto Sozuri in a fortnight. Our cashiers stopped guessing whether payments cleared; our customers stopped phoning to ask. Saturday is our biggest day — now it actually runs itself.”
One platform for confirmations, payments, dispatch and post-purchase. Your customers see one consistent brand on every SMS; your team sees one dashboard for the whole journey.