Permit lookups, levy payments, public alerts and outreach — all on the rails Kenyans already trust. USSD for inclusive access, SMS for confirmations, M-Pesa for collection. Every interaction logged for audit.
Citizen services in Kenya need to work for the boda rider with a feature phone, the SACCO member upcountry, and the SME owner in Westlands. The only channels that meet all three are SMS, USSD and M-Pesa — and Sozuri runs all three behind a single project.
The citizen dials the county shortcode. The menu pulls their permit status live via an HTTP node call to the county MIS, then presents the options in plain language. No data required, no smartphone required.
For anything that changes a record — renewal, transfer, reissue — an OTP is sent to the citizen's phone and their reply is the legally binding consent. Every action logged with timestamp and message ID for ODPC-grade audit.
The renewal fee is collected via M-Pesa straight to the county paybill. A confirmation SMS with the new expiry date and a QR-validatable link lands on the citizen's phone within seconds.
From dial to renewed record. Down from a typical in-person half-day.
Reminders by SMS, payment by STK push. Compliance becomes a one-tap action.
Every USSD session, OTP, payment and outbound SMS logged. Exportable on demand for oversight.
“Inclusion isn't a feature; it's the brief. Sozuri's USSD-first approach means our service reaches the resident in Ngong as easily as the one in Westlands.”
Build for the resident on the kabambe in Turkana and the one with the latest smartphone in Karen. The same Sozuri project serves both.