Orders placed, payments cleared, deliveries dispatched, balances changed, outages reported. Sozuri puts the right SMS on the right phone within a minute — branded, idempotent, audit-logged.
Most "where's my X?" support tickets exist because the customer didn't know X had happened. A branded SMS at the moment of the event — payment cleared, item shipped, account changed — pre-empts the ticket and earns the trust.
Order placed, payment cleared, account changed, outage reported — whatever it is, your backend calls /v1/messaging with the customer's number and the message. Branded sender ID, transactional priority, sub-3-second delivery on Safaricom.
messageIdYou don't have to poll, you don't have to guess. Sozuri pushes a webhook to your callback URL the second Safaricom (or Airtel / Telkom) confirms delivery, with full messageId, status and network.
For higher-stakes events — large payments, account changes, suspicious logins — switch to WhatsApp with an interactive button so the customer can confirm or dispute in one tap. Same project, same auth, different channel.
channel to whatsapp for richer formatsProactive alerts pre-empt the most common support questions across retail, banking and logistics.
Transactional sends are queued on priority routes. Your customer sees the alert before they put the phone down.
Every alert is logged with sender, recipient, message ID, delivery state. Exportable for compliance.
“Pre-Sozuri, half our day was answering "did you receive my payment?" Now the customer's phone says yes before they think to ask.”
The cheapest support ticket is the one that never opens. A 12-cent SMS at the right moment beats a 12-minute call later, every time.