Sozuri runs appointment reminders, results delivery and M-Pesa billing for Kenyan healthcare providers. Patients get the right message at the right moment — on the channel they already check first.
For healthcare providers, missed appointments and delayed payments are silent killers of margin. The fix isn't more software — it's reaching patients on the channel they actually open. In Kenya, that's SMS and WhatsApp, every single time.
The reception clinic books on the EMR, the patient receives a verified-business WhatsApp confirmation, and a reminder fires the evening before the visit. Patient reply lands as a webhook so the dashboard stays in sync.
When labs sign off the report, the patient gets a branded SMS with a secure link or a WhatsApp message with the PDF attached. Privacy-preserving, opt-out friendly, audit-logged with timestamp and reader.
For self-pay patients, the cashier fires an M-Pesa STK from the front desk. The patient confirms on their phone, the OTP-stamped receipt lands on both their phone and the cashier's — goodbye paper receipt, hello clean reconciliation.
A reminder the evening before and a quick CONFIRM / RESCHED loop dramatically reduce no-shows across clinics that switch.
From "we'll call you" to a secure link the moment the lab signs off. Reduces call-centre load and patient anxiety in one move.
STK Push closes the loop before the patient leaves. Days-sales-outstanding drops to nearly zero on cash visits.
“Reminders aren't optional any more. The day we switched to WhatsApp + SMS reminders, the no-show rate fell off a cliff — and our cashiers got their afternoons back.”
The visit is 20 minutes; the relationship is years. Sozuri runs the touchpoints between visits so your team can focus on the medicine.