A summary of the terms under which Sozuri Ltd, a company registered in Kenya, provides services. This page summarises; the binding agreement is your signed Master Services Agreement or the click-through accepted at signup.
Sozuri provides messaging (SMS, WhatsApp, premium), USSD, M-Pesa payment orchestration, AI agents and related telemetry to businesses building Kenyan products. Specific services available to your account depend on your plan and your KYC status.
You agree not to use Sozuri for spam, illegal messaging, fraud, harassment, or anything that violates Kenya's Communications Act or carrier policies. We reserve the right to suspend accounts on reasonable grounds — with notice where possible.
Self-serve is pay-as-you-go in KES. Project credits are debited at message acceptance. Sender ID provisioning and shortcode setup are one-time fees. Enterprise pricing is negotiated and committed in your MSA.
We process your data on the principles of Kenya's Data Protection Act. You own your customer data; we process it on your behalf. Export and deletion are available on request — see the Privacy Policy for detail.
Self-serve customers get best-effort availability. Enterprise customers can negotiate contractual SLAs with credits for breaches. Carrier-side downtime (e.g. Safaricom or M-Pesa outages) is outside our control but always disclosed on the status page.
You can cancel at any time from the dashboard. We may suspend or terminate accounts that breach the Acceptable Use policy, with reasonable notice except in cases of immediate harm to other customers, the carrier network or third parties.
The agreement is governed by the laws of the Republic of Kenya. Disputes that can't be resolved by negotiation are subject to the exclusive jurisdiction of the Kenyan courts.
The full Master Services Agreement, Data Processing Addendum and acceptable-use policy are available on request — email the team or sign the click-through at signup.