Kenyan businesses run their cash flow on the messages we deliver. We treat that like a sacred trust — redundant infrastructure, transparent incident response, an API success rate that matches the carrier's. Black-Friday SMS bursts and end-of-month payroll runs included.
Every critical path runs across multiple cloud regions and direct-peering paths. No single carrier outage takes us with it.
Synthetic checks fire against every endpoint every 30 seconds. Carrier deliverability is monitored per network, per hour, with auto-rerouting on drop.
If something breaks, we say so — on the status page, in the customer dashboard, and via email. Then we publish a postmortem within five business days.
Enterprise customers can get contractual SLAs with credits keyed to outage minutes. We'd rather pay credits than ship excuses.
A representative timeline of how an incident moves through Sozuri — from first alert to public postmortem.
Automated check on Safaricom SMS route notices delivery rate dipped below 95%. On-call engineer paged within 60 seconds.
Customers see the issue on status.sozuri.net and inside the dashboard. No-one has to ask whether something's wrong.
Traffic shifts to the redundant peering link; delivery rate recovers above 98%. Customers see no further impact.
Traffic balanced back across both paths. Resolution notice posted; affected customers contacted individually.
What happened, what we learned, what we're changing. Linked from the original status page notice forever.
Watch the live status page. Read the postmortems. Ask hard questions. We'd rather earn your trust than claim it.