Drivers don't always have data; customers always want updates. Sozuri runs both sides — driver dispatch via 2-Way SMS and customer tracking via branded SMS — so your operations team can focus on the route, not the chase.
Last-mile in Kenya is won on signal, not Wi-Fi. Bidii's drivers run between buildings, basements and bypasses; data drops out, but SMS gets through. Customers want to know where their parcel is — the fastest answer is the one on their lock screen, not in an app they have to open.
Bidii's ops app posts the assignment to Sozuri. The closest rider gets an SMS from the shortcode with pickup, drop and keywords to accept or decline. The driver replies OK, the dispatch board updates, the customer gets notified — all within seconds.
As the parcel moves through the warehouse, dispatch and delivery, Sozuri sends a branded SMS to the customer at each state change. The driver's name and number are baked in — so when the customer wants to coordinate, they call the right person.
At log-off the rider gets a daily-count SMS — jobs completed, earnings, M-Pesa-paid jobs vs cash. Operations gets a roll-up email, accounts gets the export. Tomorrow's shift starts clean.
State-change SMS to customers cuts inbound support volume by more than half from day one.
SMS reaches riders in places data doesn't. Critical for basements, rural drops and patchy signal areas.
From new job posted to a rider accepting. Fast enough that customers see the "out for delivery" SMS before they finish their tea.
“We tried apps. The riders preferred SMS. The customers preferred SMS. So we built the whole operation on it — and now the apps just visualise what the SMS already did.”
SMS reaches the rider in the basement, the customer in the elevator, the dispatcher in the warehouse. Sozuri makes sure they're all hearing the same story.