How to delete your data
How you ask depends on how your data reached us. Whichever applies, you do not need a reason, and it costs nothing.
If you have a Sozuri account
- Email privacy@sozuri.net from the email address on the account, with the subject “Delete my data”, or open a support ticket from your dashboard. Say whether you want the whole account deleted or particular projects, and whether you want a copy of your data first.
- We reply to confirm we have your request and give you a reference number. We then check that the request comes from the account owner or a project administrator, so nobody else can delete your data.
- Within 14 days we export your data if you asked for a copy, then delete it: your account and team details, your projects, contacts, message history, WhatsApp connections, AI agent settings and knowledge, and the files you uploaded.
- We tell you when it is done, and name anything we had to keep and why. The law requires us to keep invoices and payment records for the period set by tax law, and we keep a record that a person asked not to be messaged so that request keeps being honoured. Everything we keep is used for that purpose only and deleted when the period ends.
If you connected an official WhatsApp number (Meta)
- You can end Sozuri’s access at any time by removing Sozuri’s access to your WhatsApp Business Account in your Meta Business settings. Meta then revokes the access token Sozuri holds, and no new messages or account details reach Sozuri.
- Removing access stops new data arriving; it does not delete what Sozuri already holds. To have that deleted as well (the stored access token, your number’s details, your templates, and the messages and media from that number), send the request described above.
If a business messaged you through Sozuri
- The business that messaged you decides what happens to your phone number and your messages with it; we process them on its behalf. Ask that business to delete your data or to stop messaging you. Where the business offers it, you can also reply STOP.
- If you cannot reach the business, email privacy@sozuri.net with your phone number and the name the messages came from. We will pass your request to the business, and stop further messages from that sender to your number.
Everyone else
If you contacted us, gave us feedback on our website or otherwise shared information with us, email privacy@sozuri.net and we will delete it within 14 days, apart from anything the law requires us to keep.
More about your data
Our Privacy Policy explains what we collect, who we share it with, how long we keep it and your other rights under Kenya’s Data Protection Act, 2019. Questions go to privacy@sozuri.net.